1. Merchant Information & Scope
LCD.LK is owned and operated by LCD.LK Mobile Technologies (Pvt) Ltd, a company duly registered in the Democratic Socialist Republic of Sri Lanka under Registration No. PV 00294815, with its principal operating office at No. 42, Galle Road, Bambalapitiya, Colombo 04, Sri Lanka. These Terms govern all online retail orders, walk-in orders, and verified B2B wholesale repair-shop transactions.
2. Product Grades & Model Compatibility
We clearly label every replacement screen by its exact technical grade (such as Service Pack Original, Soft OLED, Hard OLED, Super AMOLED, or Original Incell LCD) together with supported factory model/board codes (e.g., 4G vs 5G variants). Customers are responsible for verifying their phone's exact model number in Settings > About Phone prior to ordering or contacting our WhatsApp desk (077 712 3456) for free compatibility confirmation.
3. Currency, Pricing & Taxes (LKR)
- Transaction Currency: All product prices, promotional discounts, shipping fees, and checkout totals on LCD.LK are displayed and charged strictly in Sri Lankan Rupees (LKR / Rs.).
- Server-Verified Pricing: All cart totals, coupon codes, and tier discounts are re-validated on our server at checkout. In the event of an obvious typographical pricing error, we reserve the right to cancel the order and issue an immediate 100% refund.
4. Accepted Payment Methods & BNPL Installments
- PayHere Online Gateway: Supports Visa, Mastercard, American Express, LankaQR, Genie, Frimi, and HelaPay with instant payment confirmation.
- Koko & Mintpay (Buy Now, Pay Later): Allows eligible customers to split their purchase into 3 installments. Installment schedules, late fees, and buyer credit limits are governed by your separate user agreement with Koko or Mintpay. Where wholesale BNPL handling fees apply on discounted dealer accounts, the exact fee in LKR is transparently displayed before you click pay.
- Direct Bank Transfer (Slip Upload): Orders placed via Bank Transfer are held pending verification of the uploaded deposit receipt/screenshot against our official bank statement. Submitting altered or fraudulent bank receipts results in immediate order cancellation and permanent account suspension.
5. Mandatory Dry-Test Requirement Before Display Installation
Mobile displays are precision electronic components with delicate flex cables and IC chips. Every buyer or repair technician must connect the flex cable to the motherboard and dry-test brightness, colour, 3D/Haptic touch response across the full screen, and sensor cutouts BEFORE removing protective films, warranty stickers, or applying frame glue/adhesive. Once glue is applied, protective seals are removed, or the flex cable is creased/torn during fitting, the item is deemed installed and cannot be returned under our Return & Refund Policy.
6. B2B Wholesale Partner Accounts
Wholesale accounts are granted strictly to genuine mobile phone repair shops, spare parts resellers, and verified technicians following manual inspection of NIC, BR, and shop signboard photos. Wholesale login sessions and confidential dealer rate sheets may not be shared publicly or resold to unauthorized third parties. LCD.LK reserves the right to revoke wholesale status for policy violations.
7. Limitation of Liability
LCD.LK's maximum liability for any defective product is strictly limited to 1-to-1 replacement of the part or a full refund of the purchase price paid in LKR. LCD.LK is not liable for damage caused to a handset motherboard, battery, Face ID / TrueDepth assembly, or housing due to improper third-party or DIY installation techniques.
8. Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute not resolved amicably through our Customer Grievance Desk ([email protected]) shall be subject to the exclusive jurisdiction of the competent courts in Colombo, Sri Lanka.